Upgrade the PacketWise Software Image

To load the latest software version from Packeteer's website, you must have a current support contract. Contact your reseller to purchase a support contract.

Note: To take advantage of measurement variables introduced in new versions, you must reset the measurement engine after installing the new version. All stored measurement data will be lost. For details, see Reset Measurement Data.

Warning: If your unit has only 16 MB, you should NOT attempt to load PacketWise 5.1 or above. PacketWise versions 5.1 and above require a minimum of 32 MB of RAM to operate, and PacketWise versions 8.0 and above require a minimum of 256 MB of RAM. To check the amount of RAM on your unit, click the info tab and select more.

To upgrade your software, you download it from the Packeteer website and install it on the unit. There are two ways to download the software:

• Using the PacketWise browser interface

• Using the Packeteer support website

Try downloading the software with the PacketWise browser interface first. If this method doesn't work (perhaps because the corporate LAN is private or because a security policy or firewall is in place), download the image from the Packeteer support website using a computer that is not subject to these restrictions.