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Show Transaction Delays

Note: This feature is not available on PacketShaper ISP models or on the PacketShaper 1200 model.

To display transaction delays for a class:

1. Click the manage tab on the navigation bar. The Traffic Class window appears.

2. In the left window pane, select the class.

3. Click statistics and choose response time. The Statistics: Response Time screen appears. show screen

PacketWise accumulates delay statistics for a running average until you click clear statistics at the top of the window. If no average delay figures appear, no traffic has been measured since the statistics were last cleared. Click update to refresh the delay averages and total transactions with current information.

Each transaction's response is divided into three delay figures:


Table	Description
Total Delay	The number of milliseconds beginning with a client's request and ending upon receipt of the response Transactions that require a large quantity of data to be transferred are divided and sent in multiple packets. This results in longer total and network delays, and does not necessarily reflect a slow network.
Network Delay	The number of milliseconds spent in transit when a client and server exchange data Network delay includes the transit time for all packets required for a request-response transaction. The amount of time the server uses for processing a request is not included in the network delay.
Server Delay	The number of milliseconds the server uses to process a client's request after it receives all required data Server delay is the time between when the server receives the last request packet and when it sends the first packet of the reply (the time the server takes to process the client's request).

Note: The network and total delays increase when router queues grow. These two delay figures can be improved by using Packeteer's bandwidth management features.