View Drill-Down Incident Reports

An incident report is a table or graph that adaptive response automatically generates when an agent changes status. A red incident report shows supporting data for the interval in which the agent crossed the red threshold (the time that the problem occurred). A green incident report shows the data for the interval in which the agent returned to a green status.

Adaptive response generates an incident report if the agent's very first evaluation interval records a red status or when the status changes from:

• green to red
• yellow to red
• blue to red
• red to green
• yellow to green

The actual incident files reside in the directory 9.258/agent/cmd/complete. Adaptive response stores the last generated incident report for each agent.

Agents based on the following agent templates do not generate green incident reports since they aren't applicable:

• High Bandwidth New App
• New Application
• Traffic Performance
• Partition Utilization

View an Incident Report

You can view incident reports (also known as drilldown reports) from the browser interface of an individual PacketShaper, or for units in shared mode, from the PolicyCenter browser interface.

To view an incident report from the browser interface of your unit:

1. Enter the IP address of the unit into your web browser address bar, or from the PolicyCenter configurations tab, click the IP address of the unit. The PacketShaper’s info tab shows an icon for each agent category, and a colored status indicator for each.
   
   
2. To view a pop-up window with the current value for each individual agent in a category, hover your mouse over a colored status indicator, as shown below.



3. If the agent has ever changed status (from green/blue/yellow to red, or from red/yellow to green, a report icon with a link to a detailed report will be available for that agent. Click the report icon to view the report in a separate browser window. For example: