Customer Portal Overview

The customer portal feature offers service providers the ability to design custom network and application status pages that can be viewed by their customers. Customer portals allow for providers to offer customized, limited, branded sets of Packeteer information to their end users — information such as throughput, response times, and other metrics collected by PacketWise, as well as statistics that indicate whether Service Level Agreements (SLAs) are being followed.

Unique user accounts and directories are created for each customer account. The service provider can either create a single HTML page that has customized data for each portal user, or create an individual HTML page for each customer. The maximum number of portal pages you can create is limited by the maximum number of classes your unit supports. For example, PacketShaper 6500's maximum number of classes is 1024, so you can create up to 1024 different portal pages.

Note: The customer portal feature is not available on the PacketShaper 1200 and 1400 Lite models.

In order to use the customer portal feature the following steps are required:

1. Create user accounts, and optionally configure individual or global message-of-the-day settings.
   
   
2. Assign an IP address to the customer portal.
   
   
3. Download sample files from Packeteer to use as templates in designing your own login and portal pages.
   
   
4. Customize the customer login screen.
   
   
5. Design custom HTML pages to display the desired statistics for the users of the customer portal.
   
   
6. Log into the customer portal.

If you want customers to use RADIUS authentication when logging into the portal, you need to configure a RADIUS authentication server.

See also:

Customer Portal API

Packeteer Customer Portal (PDF of all Customer Portal documentation)